Shipping policy

Shipping Policy

Last Updated: 17-06-2026

Thank you for shopping with I'm Home. We strive to ensure that your order reaches you safely and as quickly as possible. Please review our Shipping Policy below for information about order processing, delivery timelines, shipping charges, and more.

Order Processing

·        All orders are processed and dispatched within 2 to 3 business days after payment confirmation.

·        Orders are processed on business days only (excluding weekends and public holidays).

·        During peak seasons, sales, product launches, or promotional periods, processing times may be slightly longer.

·        Once your order has been processed and shipped, you will receive a confirmation email or message along with your tracking details.

Shipping Methods

We work with trusted courier and logistics partners to deliver your orders safely.

Available shipping methods include:

·        Standard Shipping

·        Local Delivery (where applicable)

At present, Express Shipping is not available.

Delivery Timeframes

Domestic Shipping (Within India)

·        Orders are dispatched within 2–3 business days after confirmation.

·        You can expect to receive your order within 6–8 business days from the date your order is placed, depending on your location.

Remote or Rural Areas

Deliveries to certain remote locations may require additional transit time.

Please note that all delivery timelines are estimates and may vary due to circumstances beyond our control.

Shipping Costs

·        Free Standard Shipping on all orders of ₹1,000 and above.

·        A standard shipping charge of ₹150 will apply to orders below ₹1,000.

·        Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Exchange Shipping Charges

If you request an exchange for any reason other than receiving an incorrect or damaged product, an exchange shipping fee of ₹200 will be applicable and must be borne by the customer.

Order Tracking

 

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).

You can use this tracking number to monitor the status and progress of your shipment through the courier partner's website.

If you do not receive tracking information within 3 business days after placing your order, please contact us at imhome2309@gmail.com.

Delivery Issues and Delays

While we do our best to ensure timely deliveries, delays may occasionally occur due to factors beyond our control, including:

·        Weather conditions

·        Natural disasters

·        Public holidays

·        Courier service disruptions

·        Incorrect or incomplete shipping addresses

·        High order volumes during sales or festive periods

Although we are not responsible for delays caused by courier partners, we will do our best to assist you in tracking your shipment and resolving delivery-related issues.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address, phone number, or delivery information is provided, delivery delays or additional shipping charges may occur.

Please contact us as soon as possible if you need to make any changes to your shipping information after placing your order. While we will try our best to accommodate your request, we cannot guarantee changes once the order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

To help us investigate the issue, please provide:

·        Your order number

·        Photos of the damaged package or product (if applicable)

·        A description of the issue

For damaged or incorrect products, an uninterrupted unboxing video recorded from the moment the sealed package is opened until the product is fully visible is mandatory. The video should be recorded in clear lighting and from a proper angle to help us verify your claim. Claims submitted without an unboxing video may not be eligible for approval.

We will work closely with our courier partner to resolve the matter as quickly as possible.

International Shipping

At present, I'm Home ships only within India. We do not offer international shipping at this time.

Disclaimer

Ownership and responsibility for the order pass to the customer upon successful delivery to the shipping address provided during checkout. If your order is marked as delivered but you have not received it, please contact us immediately so that we can assist you in coordinating with the courier partner.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

I'm Home

Email: imhome2309@gmail.com

Phone: +91 9028336118

Business Address: Malad West, Mumbai, Maharashtra, India.

We are always happy to help and will do our best to ensure a smooth shopping experience.