Refund policy

Return & Exchange Policy

Last Updated: 17-06-2026

At I'm Home, we strive to ensure that every order reaches you in perfect condition. Please review our Return & Exchange Policy below before placing your order.

Return Eligibility

We do not accept returns unless:

·        You receive the wrong product, or

·        You receive a damaged product.

To be eligible for a return, the product must:

·        Be reported within 7 DAYS of delivery.

·        Be unused, unwashed, and unworn.

·        Be in its original condition.

·        Have all original tags attached.

·        Be returned in its original packaging (where applicable).

·        Be accompanied by a clear, continuous unboxing video recorded from the moment the sealed package is opened until the product is fully visible. The video must be recorded in proper lighting and from a clear angle. This video is mandatory for verification of any wrong or damaged product claim.

Return Timeframe

Customers may request a return within 7 DAYS of delivery only if they have received a wrong or damaged product.

To initiate a return, please email imhome2309@gmail.com with:

·        Your order number

·        Product name(s)

·        Reason for the return

·        Clear photos of the product (if applicable)

·        The mandatory uninterrupted unboxing video

Our team will review your request and provide further instructions if your claim is approved.

Refund Process

Refunds are issued only for verified wrong or damaged products.

·        Once the returned product is received at our facility and passes our quality inspection, the refund will be processed.

·        Refunds will be credited to the original payment method within 7–10 working days after successful inspection.

·        There are no return shipping charges for approved wrong or damaged product claims. The return pickup will be arranged by I'm Home.

Exchange Policy

We offer exchanges only for products that meet our exchange eligibility criteria.

·        Exchange requests must be made within 7 DAYS of delivery by emailing imhome2309@gmail.com.

·        An exchange shipping fee of ₹200 is applicable and must be paid by the customer.

·        All exchanges are subject to product availability.

·        If your preferred replacement product is unavailable, you may choose store credit, which will remain valid for 3 months from the date of issuance.

Non-Returnable Items

The following are not eligible for return:

·        Products received in good condition but no longer required.

·        Products returned without original tags or packaging.

·        Products that have been worn, washed, altered, or damaged after delivery.

·        Products reported after the 7-day return or exchange window.

·        Clearance or final sale items (where mentioned).

·        Gift cards.

·        Customized or made-to-order products.

Return & Exchange Shipping Costs

For Customer-Initiated Exchanges

For exchanges requested for reasons other than receiving a wrong or damaged product, a ₹200 exchange shipping fee will be borne by the customer.

For Wrong or Damaged Products

If the product received is wrong or damaged and the claim is approved, I'm Home will bear all return pickup and replacement shipping charges.

Refund Exceptions

Refunds will not be issued in the following situations:

·        The product fails our quality inspection.

·        The mandatory unboxing video is not provided.

·        The product shows signs of use, washing, alteration, or damage after delivery.

·        The return request is made after the 7-day return window.

·        Original tags or packaging are missing.

·        The return request is for any reason other than receiving a wrong or damaged product.

Cancellations

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Any request after dispatch will be handled in accordance with this Return & Exchange Policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

I'm Home

Email: imhome2309@gmail.com

Phone: +91 9028336118

Business Address: Andheri West, Mumbai, Maharashtra, India.

We are committed to making your shopping experience smooth, fair, and enjoyable, and we'll do our best to resolve any concerns promptly.